Massachusetts portion: the towns of Auburn, Barre, Boylston, Brimfield, Brookfield, Charlton, Clinton, Douglas, Dudley, East Brookfield, Grafton, Holden, Holland, Hubbardston, Leicester, Millbury, New Braintree, Northboro, North Brookfield, Northbridge, Oakham, Oxford, Paxton, Princeton, Rochdale, Rutland, Shrewsbury, Southbridge, Spencer, Sterling, Sturbridge, Sutton, Uxbridge, Wales, Webster, Westboro, West Brookfield, West Boylston, Whitinsville, and Worcester City.

Clay, RN, BSN, CWCN, is President of Kare N'Consulting, a long-term care consulting company based in Brimfield, Mass.

The mother was about to give the baby a bath at the family home in the 8200 block of Brimfield Avenue when the phone rang and she left to answer it.