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call centre
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call centre

Office that deals with customers' telephone enquiries. Call centres often employ several hundred staff in a tightly regulated environment, and they are often described as the developed world's equivalent of the sweatshop, or Taylorism (see scientific management) in the 21st century.

Employees are often required to read from a predetermined script and to deal with enquiries within prescribed time limits. Supervisors often listen in to conversations. The UK took the lead in the provision of call centres, which first appeared in the 1970s, but call centres could, in theory, be run from wherever the cheapest competent labour can be found.



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Long-term care providers who seek advice from call centers operated by government-contracted Medicare carriers might want to turn elsewhere until the Centers for Medicare and Medicaid Services (CMS) can better ensure the accuracy of the information being disseminated.
Providers receive misinformation from Medicare call centers by Edwards, Douglas J. / Nursing Homes
But in recent years, call centers have become important tools in overall corporate strategies.
Business in Japan just became affordable Miyazaki helps call centers ... by Fujimoto, Kyoko / Japan Inc.
As insurers increasingly rely on call centers to expedite and enhance customer service, many are adapting new technologies and other cost-saving measures to make the centers more efficient.
Busy Signals: Insurers are scrutinizing their call centers for ... by Chordas, Lori / Best's Review
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