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Citizen's Charter |
Also found in: Wikipedia | 0.02 sec. |
Citizen's CharterSeries of proposals aimed at improving public services in the UK, unveiled by prime minister John Major in 1991. Major's ‘programme for a decade’ covered the activities of a range of public-sector bodies, including the police, the health service, schools, local authorities, and public and private utility companies. It promised better quality for consumers through the publication of service standards, the right of redress, performance monitoring, penalties for public services, tighter regulation of privatized utilities, and the increased pressures resulting from competition and privatization. The Labour government of Tony Blair has sought to build on the charter programme, aiming to make it more ‘locally owned’ and improve public access to performance information. New charters are planned for those in long-term care and for ‘prison users’.
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Or they might organize LAUSD around some new structure of city government based on the creation of community councils, as publicly advocated by many of those elected to the citizen's charter commission. But, it went over about as well as the mayor's plans to expand the Police Department and get a citizen's charter reform proposal. |
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