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customer relationship management
(redirected from Collaborative CRM)

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customer relationship management

Computer systems covering the consolidation of sales force, call centre, field service, help desk, and marketing automation applications. CRM systems allow companies to undertake customer behaviour analysis and to coordinate all customer communications.



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EMM is a component of the CRM technology ecosystem, with a footprint in operational, analytical, and collaborative CRM.
PeopleSoft Named Among the Top Challengers in METAspectrum Report for ... by Business Wire
Edwards is committed to helping companies in this industry succeed by offering a collaborative CRM solution that provides the flexibility and adaptability they require," said Mark Logan, vice president and general manager of CRM for Financial Services at J.
J.D. Edwards Expands CRM for Financial Services at Bank of America by Business Wire
ePeople, the leading provider of web-based collaborative CRM solutions, today announced that Openwave Systems Inc.
Openwave Systems Reduces Support Resolution Times by Over 70 Percent ... by Business Wire
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