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customer service
(redirected from Customer Service Department)

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customer service

Interaction between an organization and its customers. This incorporates the entire customer experience, from the first enquiry about a product to the after sales service. Customer service is an area where companies can gain a competitive advantage over rivals. The competence and attitude of sales staff, product delivery, complaints handling, and after sales service are all areas that affect the customer's perception of, and as a result, loyalty to, a company.



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Find out what the hours of operation are for the customer service department and establish acceptable response times for both phone and email inquiries.
The customer service department of the shipping company you are considering should be able to explain all of the different shipping services offered: including value added services for pick-up and delivery, shipment tracking, and take you through the entire shipping process to ensure that you understand the international shipping requirements.
Mohammed Faraj Abdulla, Client Management Director said:" These courses are inline with Dubai Customs CSR campaigns as we strive to serve the community and provide the best quality services to our clients especially at the Customer Service Department that is the front door of every organization and the first destination clients seek to communicate with.
 
 
 
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