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outsourcing
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    Also found in: Legal, Financial, Encyclopedia, Wikipedia 0.01 sec.

outsourcing

Situation where an organization passes the provision of a service, or other task previously undertaken in-house, to an external third party for them to perform on behalf of the original organization.

The US entrepreneur Ross Perot is credited, among others, with creating the modern outsourcing industry in the 1960s. Outsourcing arises from the realization that no organization can excel at everything. Activities that are not associated with the core competencies of a company are best left to specialist companies. An outsourcing agreement allows the provider company to supply a customer with services or processes that the company is currently sourcing in-house and this removes the need for that company to keep non-core skills and capacity.



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? Mentioned in ? References in periodicals archive
 
outsourcing, this may put a crimp in the popularity of India as a customer service outsourcing destination, as India does not generally offer European languages other than English, though it may prove a boon to the Philippines, which, as a former Spanish colony, frequently offers Spanish language support.
Serving the U.S. Hispanic marketplace by Schelmetic, Tracey E. / Customer Interaction Solutions
and customer service outsourcing firm PeopleSupport Inc.
L.A.'s tech firms lead the way toward rebound in IPO market by Berry, Kate / Los Angeles Business Journal
With a customer service outsourcing company, that's their primary business, so what would be a back-office worker for one of us becomes a front-line worker for the outsourcing company.
Reinventing Customer Value by Pellet, Jennifer / Chief Executive (U.S.)
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