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customer relationship management
(redirected from Customer experience management)

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customer relationship management

Computer systems covering the consolidation of sales force, call centre, field service, help desk, and marketing automation applications. CRM systems allow companies to undertake customer behaviour analysis and to coordinate all customer communications.



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About Amae Software Founded in 2001, Amae Software developed the Amae CI SuiteT, the most advanced system available for performance and customer experience management.
Amae Software announces free enterprise-wide, real-time Performance ... by EDP Weekly's IT Monitor
ResponseTek, the leading global supplier of Customer Experience Management (CEM) software and services, and Sabre Holdings, the global leader of software and services for the airline and travel industry from planning to execution, will spotlight Sabre Customer Experience Manager, the industry-leading CEM solution.
ResponseTek Joins Sabre Holdings At CRM in Travel USA 2007 by Business Wire
Endeca, a next-generation information access company, today announced that Corporate Express, a Buhrmann NV Company (NYSE: BUH;), has selected the Endeca Information Access Platform (IAP) as a key component of its Master Data Management (MDM) and Customer Experience Management (CEM) initiatives.
Corporate Express Selects Endeca as Key Component of MDM and CEM ... by Business Wire
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