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customer service

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customer service

Interaction between an organization and its customers. This incorporates the entire customer experience, from the first enquiry about a product to the after sales service. Customer service is an area where companies can gain a competitive advantage over rivals. The competence and attitude of sales staff, product delivery, complaints handling, and after sales service are all areas that affect the customer's perception of, and as a result, loyalty to, a company.



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? Mentioned in ? References in periodicals archive
 
US Airways customer service rankings improve in September.
Company Watch - US Airways by Airguide Online
It was the worst customer service I'd seen in 30 years of business," says Mitchell, who points to a 30-minute average telephone hold time and 30% abandonment rate as proof.
Righting the digital ship: Network Solutions executive spearheads ... by McCrea, Bridget / Black Enterprise
Global Call Centers: Achieving Outstanding Customer Service Across Cultures & Time Zones is a straightforward guide to promoting quality customer service even when one's customer call service centers may be outsources around the globe.
Global Call Centers by The Bookwatch
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