Research to date has identified several critical issues that institutions should resolve before implementing a distance education program, including the identification of effective teaching methods and pedagogy, ensuring adequate access, communicating course and technology expectations, and providing the necessary infrastructure support to students and faculty (Buchanan, 2003; Kirby, 1999; Mauldin, 2001).

Grounded in existing distance education theory and drawing from best practices, current research, and an extensive review of current literature, the book systematically identifies and discusses seven key issues that affect the practice of online education today: leadership and strategic planning, policy and operation, faculty, online student services, online student success, technology and the courseware management system, and finally, marketing.

HOLDING BACK Percentage of districts reporting various factors were preventing them from expanding distance education courses Course development and/or purchasing costs 68% Concerns about 37% course quality Concerns about receiving funding based on attendance for distance ed courses 36% Limited infrastructure to 33% support distance education Restrictive federal, state 17% or local laws or policies Other 10%