re-engineering

Idea that organizations need to identify their key processes and make them as lean and as efficient as possible. Peripheral processes, and therefore people, must be discarded. The concept was developed during the 1980s by US managements consultants James Champy, co-founder of a consultancy company CSC Index, and Michael Hammer, an electrical engineer and former computer science professor at the Massachusetts Institute of Technology. The two described their concept as, ‘the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed’.