retention - Hutchinson encyclopedia article about retention Printer Friendly
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retention

   Also found in: Dictionary/thesaurus, Medical, Legal, Financial, Encyclopedia, Wikipedia 0.03 sec.

retention

In business, keeping a customer or employee. The staff retention rate can be an indicator of the general morale of the organization. If the retention rate is poor, exit interviews may reveal the reasons for this. Customer retention rates can point to factors such as noncompetitive pricing, poor after-sales service, and lack of product differentiation. Market research can help identify the reasons.



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? Mentioned in ? References in classic literature
 
All this is true, if time stood still; which contrariwise moveth so round, that a froward retention of custom, is as turbulent a thing as an innovation; and they that reverence too much old times, are but a scorn to the new.
The Essays by Bacon, Sir Francis View in context
I ask for information, as a plodding man of business who only deals with such material objects as guineas, shillings, and bank-notes--may not the retention of the thing involve the retention of the idea?
A Tale Of Two Cities by Dickens, Charles View in context
Roman and Norman were both wise in their retention of places of approved strength or utility.
The Lair of the White Worm by Stoker, Bram View in context
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