Pilgrim, an accessibility architect, provides fully developed user scripts that readers can use to modify web pages, the tools to customize these scripts, and guidance on developing scripts from scratch.

Greasemonkey Hacks' provides complete, fully developed user scripts you can use to modify web pages, the tools to customize these scripts, and the guidance to develop your own scripts from scratch.

Another often underestimated item is the simple cost of ownership of CRM systems, which includes factors such as: * System development and implementation, * Initial and ongoing end user and IT staff training, * Ongoing system administration, * System updates and enhancements, * Ongoing maintenance and updates of system knowledge base, * Ongoing updates of product, pricing and end user scripts, * System change management, * Hardware and related support costs, and * Help desk and user support.