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agent
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    Also found in: Dictionary/thesaurus, Medical, Legal, Financial, Encyclopedia, Wikipedia 0.01 sec.

agent

Software that mimics intelligence by automating tasks according to user-defined rules. Agents might select news stories of interest to users based on information users have already supplied, arrange scheduling with other agents, and filter out unwanted junk e-mail.

agent

In business, party with authority to act on behalf of another in dealings with third parties. The party the agent acts on behalf of is called the principal. With regard to legal obligations, the principal is bound by the actions of the agent provided the agent is acting within its authority. Typical examples of the agent–principal relationship include lawyers granted the power of attorney, and estate agents.



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A live agent environment can certainly be a tremendous opportunity to serve customers, and you can even "wow" customers with a great live agent interaction.
West Interactive: maximize the value of every customer interaction by Tehrani, Nadji / Customer Interaction Solutions
The study, based on an eight-page questionnaire filled out by consumers, reports on their satisfaction with 70 different criteria including price, billing, policy offering, claims handling and, most importantly, agent interaction.
Rewarding Performance by Best's Review
Additional agent interaction tools enhance productivity by providing immediate feedback.
Managing the customer experience with logging & monitoring solutions by Procops, Tony / Customer Interaction Solutions
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