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contact process
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contact process

Main industrial method of manufacturing the chemical sulphuric acid. Sulphur dioxide is produced by burning sulphur: S + O2 → SO2. Sulphur dioxide and air are passed over a hot (450°C) catalyst of vanadium (V) oxide: 2SO2 + O2 ⇌ 2SO3. This reaction is reversible and so reaches chemical equilibrium; the conditions are chosen to give the best yield in a short time. The sulphur trioxide produced is absorbed in concentrated sulphuric acid to make fuming sulphuric acid, or oleum (H2S2O7). The oleum is then diluted with water to give concentrated sulphuric acid (98%): H2S2O7 + H2O → 2H2SO4. Unreacted gases are recycled.



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? Mentioned in ? References in periodicals archive
 
Gartner research shows that poor-quality customer data can cost businesses dearly in terms of higher customer turnover and excessive expenses from customer contact processes such as mail-outs, missed sales opportunities, and even back-office functions such as budgeting, manufacturing, and distribution.
Gartner warns firms of 'dirty data' by Swartz, Nikki / Information Management Journal
That is what VekStar remains focused on in its technology and customer contact processes.
Case study from the financial services sector: VekStar by Customer Interaction Solutions
One of the reasons many CRM failures occur is because companies concentrate on the customer contact processes without making corresponding changes in internal structures and systems, says Day, who cautions firms to "change the configuration before installing CRM.
Make me happy: in-depth analysis on why some companies succeed at ... by Business Mexico
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