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listening| Communication skill that involves hearing and interpreting received verbal information. Skilled listeners can pay attention to what others say and respond appropriately. |
| A good listener will concentrate on what the speaker is saying and show interest by making eye contact, by nodding or shaking the head, and by verbal encouragement. |
| Other listening skills include allowing others to make a point before interrupting, and valuing the opinions of others. For longer discussions it is also useful to summarize. |
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